Frequently Asked Questions:
Crime-IQ
Coun-sel: n.
Knowledgeable
Person.
After purchasing the program, you will receive an email to the email address you provided during purchase. In that email will be a link
to the web address of the full version of the program. You will not receive anything in the U.S. mail. It is all done online. Please
bookmark the full program's web address as soon as possible after you receive the email as the link will expire shortly after purchase.
Click on the links on the website and you will jump to the statute's text.
Crime-IQ can be searched three ways. One is to go to the offense list for the code you which to search (i.e. Penal Code/H&S/Vehicle
Code) and scroll through the list of offenses. Or, at the top of the list click on the "Jump To" link to jump through the list. The third way
is to use the search function (depends upon your device) to find a specific statute or text. To learn more, see the You Tube
demonstration showing how to navigate through the program.
At the Main Screen, go to Statutory Deadlines and click the code you are interested in.
Crime-IQ will be updated every year to reflect any newly enacted laws.
The Crime-IQ PC programs are web-based meaning they reside on the internet not on your PC.
The H&S software includes the "Offenses & Penalties" set forth in Chapter 6 of the Health & Safety Code relating to controlled
substances. The software includes the most common misdemeanor Vehicle Code offenses along with commonly charged Business
& Professions Code sections and commonly charged Health & Safety Code sections outside of Chapter 6. The Penal Code section
includes the most commonly charged misdemeanor and felony offenses. It does not include all offenses. For example, Section
381a. "Unlawful use of inaccurate apparatus or machine for testing dairy products" is not included. If you are practicing in a county
which routinely charges an offense outside the scope of any of the above sections, please let us know and we will consider adding the
charge to the update.
Compatible Desktops/Mobile Devices:
Apple iPhone / iPad Use Tips:
To add the Crime-IQ icon to the Home Screen click on the "+" button at the bottom of the iPhone screen. Choose "Add To Home
Screen" and click the "Add" button at the top right hand corner. This will alleviate having to repeatedly enter the password.
As a phone, the iPhone will view a 7 digit statute like 12022.53 as a phone number and highlight it similarly to a link. Just ignore this
"link" if it appears within a statute's text.
Opera Mini Use Tips: NO LONGER SUPPORTED
Note: Crime-IQ does not provide tech support for the use of Opera Mini on the Blackberry. The suggested Blackberry device font
is BBClarity. To change from the Blackberry Home Screen choose> Options > Screen Keyboard > Font Family > BBClarity.
To set Opera Mini Settings, load Opera Mini, click the "blackberry key" > Settings > Select "Load Images" > Select Image Quality
"Hight" > Font Size "Medium" > "Full Screen Mode." To Save Settings, click the "blackberry key" and choose "Save."
The Blackberry Torch has a new browser which is compatible with Crime-IQ and does not require Opera Mini.
Opera Mini will read some statutes (i.e. 12022.53) as phone numbers and highlight them as green. If the numerical text is a link, it
will highlight alternatively as both blue and green when the cursor is moved over the text. Just click on the text when it is blue and
ignore the green.
When scrolling through the Penal Code or Health & Safety Code Offense Lists, you will notice that more than one offense may be
highlighted. This indicates that the offenses are on the same page and clicking on any of the offenses will take you to the relevant
page.
Internet Explorer Browser:
Crime-IQ is only compatible with Internet Explorer Version 8, run in "Compatibility View." It is not compatible with earlier IE versions.
To run in IE8, go to the Crime-IQ program website using IE8. Once there you must go to "Tools" on the menu bar and then choose
"Compatibility View." The program will then navigate correctly. You will only have to do this once. IE8 will remember to view the site
correctly. There are also other browsers compatible with the Crime-IQ website.
iPhone OS Version 4.0, appears to have a bug in the execution of javascript contained in a web app. What this means is that if you
use the "drop down" menu on the "Offense List" screen to navigate to a page, the program will unexpectedly end and leave you at the
Home Screen. This only effects devices using OS 4.0. This will probably be solved in Version 4.1. All other iPhone/iPad devices and
MAC desktops/laptops not using 4.0 continue to work fine. To accommodate this issue, links to the Penal Code, Health & Safety
Code and Vehicle Code have been added to the Main Screen. Until the 4.0 problem is fixed, avoid the drop down menu on the
"Offense List" Screen and simply access the pages directly from the Main Screen.
Install Opera Mini version 4.2 on your Blackberry. Note: Crime-IQ does not provide tech support for the use of Opera Mini on the
Blackberry. The Blackberry Torch has a new browser which is compatible with Crime-IQ and does not require Opera Mini.
1.Open Safari
2.Navigate to the website you want to add to your home screen
3.Press the '+' icon (iPad) or the arrow button to the left of the address line (iPad2)
4.Select 'Add to Home Screen'
When the shortcut has been added to your iPad's home screen, you can move it around as you can with app shortcuts.
Just press and hold the website icon and drag it to where you want it to appear. Tap the home key to set it in position.
Mozilla/Firefox Browser:
See Mozilla Shortcut Instructions. Putting a Crime-IQ shortcut on your desktop is the easiest way to access the program quickly.
Putting a Crime-IQ shortcut on your desktop is the easiest way to access the program quickly. Once you are at the Main Screen of the
Crime-IQ program, just right click your mouse and choose "Create Shortcut." A Crime-IQ icon to the program will appear on your
desktop.
Palm Pre:
There is a bug in the Palm Pre which prevents links within any website to function. Until Palm has a fix for this, the program is not
compatible.
Blackberry:
Crime-IQ is compatible with the new Blackberry Torch which has a different browsers than older Blackberry devices.
Log-In Problems:
Scenario One: When you log in to Crime-IQ it stores your login info as a cookie on your PC/mobile device. If you have your device
browser set to not save cookies, the password has to be re-entered each time. Check your browser to make sure that you have
chosen to save cookies so that the password can be saved. Alternatively, some security software prevents cookies from being saved.
Scenario Two: If Crime-IQ is being accessed on more than two devices, you will be continually asked to put in your password. To
avoid having to do this, remove Crime-IQ from any third device and/or ensure that your password has not been shared with anyone. If
someone else is using your password to access Crime-IQ, you will be asked to repeatedly input your password when you want to use
Crime-IQ on your own devices.
Delete your most recent cookie history from each of the devices you use Crime-IQ on. This will allow your username/password to be
entered fresh. To delete cookies on:
Internet Explorer: From browser menu go to Tools > Internet Options > Browsing History: Delete > Check Cookies > Delete
iPhone/iPad: Go to Settings > Safari > Clear Cookies
Droid: (There are many models, this is a basic instruction). Open web browser > menu button > select more > settings > then clear
cookies.
Mozilla: Go to Tools > Clear Recent History > Make sure cookies are checked and hit clear.
For greater detail, do a web-search on how to clear cookies from your particular device.
Note: Remote connectivety programs which reside on your devices (i.e.Windows Live Mesh) interfere with the Crime-IQ login and are
incompatible. Remote connectivety programs which do not reside on devices (i.e. LogMeIn) should not interfere with the Crime-IQ
login process.
Android Devices:
There are many smartphones running the Android OS. Here are the general instructions for setting up a Home Screen icon on an
Android device.
1.Navigate to the website you want to add to your home screen
2.Once at the Crime-IQ website, press the "blackberry key" (the key with the multiple dots on it), Choose > Add to Home Screen.
[Read More]
1. Check to see that your account has not expired. Crime-IQ is an annual subscription. If you have had access for a year, your account
may have expired. Click here to renew your account.
2. Make sure you are not logged on to more than two (2) devices. If you are being asked for your login information on a device you
regularly use and do not usually have to log in to, re-enter your username and password. If you no longer have your username or
password contact Crime-IQ.
